Last Updated: [Insert Date]

Welcome to Best Fishing Sale, where we combine our passion for fly fishing with our commitment to exceptional customer service. Whether you’re gearing up for trout season or preparing for salmon runs, we want your shopping experience to be as smooth as casting on a calm lake.

Shipping Information

We ship worldwide (excluding certain Asian countries and remote locations) using reliable carriers to ensure your premium fly fishing gear arrives safely.

Shipping Options & Timelines

  • Standard Shipping: $12.95 via DHL or FedEx
    • Order processing: 1-2 business days
    • Delivery time: 10-15 business days after shipping
  • Free Shipping: Available on orders over $50 via EMS
    • Order processing: 1-2 business days
    • Delivery time: 15-25 business days after shipping

Note: Delivery times may vary depending on customs processing in your country. We recommend ordering well before your fishing trip to account for potential delays.

Returns & Exchanges

We stand behind our gear like we stand in the river—with confidence. If you’re not completely satisfied with your purchase, here’s how we’ll make it right:

Our Return Policy

We accept returns of most items within 15 days of delivery. To be eligible:

  • Item must be unused and in original condition
  • Original packaging and all tags must be intact
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Food items
  • Opened or used fly tying materials
  • Personalized or custom items (engraved fly boxes, custom-tied flies)

How to Return an Item

Follow these simple steps:

  1. Contact us within 15 days at [email protected] with your return request
  2. Provide details about your order and reason for return (use our template below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Ship your return using the method we specify (you’re responsible for return shipping costs)
  5. Receive confirmation when we process your return

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Best Fishing Sale Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

Product Name: [Insert]
Quantity: [Insert]
Reason for return: [Insert]

Please advise on next steps for my return/exchange.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except in cases of our error)
  • For exchanges, we’ll ship your replacement once we receive the original

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange a replacement or refund and cover return shipping

International Returns

For our international customers:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD

Need Help?

Our team of fellow anglers is ready to assist with any shipping or return questions:

Email: [email protected]
Mail: Best Fishing Sale, 619 West 19th Avenue, Anchorage, US 99503

Tight lines and happy fishing,
The Best Fishing Sale Team